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Home » Contact Us » Read Our Reviews

Read Our Reviews

We would love to hear how we are doing, in our hopes that we are living up to and exceeding your expectations.

If you would be willing to let us share any of your comments or write a review about the practice, we would greatly appreciate it.  Please send comments to Wendy at twdempsey@gmail.com.  Thank you!!!

Wonderful care, super detail and understanding. Greatly recommend
1 week ago
5
eye doctor's office
Once again... Yesterday I had an appointment for my yearly eye exam and once again I am left speechless! I can’t say enough about Doc Dempsey and his staff. They claim to be eye care specialists but in reality they treat and care for their patients and not just their eyes! They understand sometimes it’s not just the eye dictating how you see. They are the example of a true definition of a comprehensive exam and take it to a new level. Their dedication to their patient, to their education keeping up with advanced technology, to their team approach to doing what is best for you is priceless and hard to come by. Any concerns of how hard it would be to pick out new frames with the virus at play was quickly pushed to the side and not only did the specialist find 1 but 3 I loved! Why and how (and believe me I’m picky) she took the time to listen and cared! In addition even with the virus obstacles we are all facing, I was not surprised to see the extra steps (above and beyond) taken to make me safe. Doctor Dempsey my family and I are blessed to have your as our eye care professional. Your office is what it is because of you! Lead by example! Kimberly Taylor & Family
1 week ago
5
eye doctor's office
Once again... Yesterday I had an appointment for my yearly eye exam and once again I am left speechless! I can’t say enough about Doc Dempsey and his staff. They claim to be eye care specialists but in reality they treat and care for their patients and not just their eyes! They understand sometimes it’s not just the eye dictating how you see. They are the example of a true definition of a comprehensive exam and take it to a new level. Their dedication to their patient, to their education keeping up with advanced technology, to their team approach to doing what is best for you is priceless and hard to come by. Any concerns of how hard it would be to pick out new frames with the virus at play was quickly pushed to the side and not only did the specialist find 1 but 3 I loved! Why and how (and believe me I’m picky) she took the time to listen and cared! In addition even with the virus obstacles we are all facing, I was not surprised to see the extra steps (above and beyond) taken to make me safe. Doctor Dempsey my family and I are blessed to have your as our eye care professional. Your office is what it is because of you! Lead by example! Kimberly Taylor & Family
1 week ago
5
eye doctor's office
Hebron Eye Care is a wonderful place for an eye exam! The staff and doctors there are much more friendly than I've encountered at other doctor offices. As a previous reviewer mentioned, they really do go out of their way to make you feel like a real person and not "just another patient" while at the same time, being professional and thorough. They have multiple safety precautions in place due to the Coronavirus which I felt created a safe environment for my exam. The office was clean and has a cozy, boutique feel to it with some pretty cool decor. I like that they had quite a lot of glasses frames to choose from at the office for both my prescription glasses and for sunglasses, with a knowledgable optical staff to help out! Hebron Eye Care is 5 Stars all the way!
2 weeks ago
5
eye doctor's office
I don't leave reviews very often but wanted to share my experience of my recent eye exam and glasses purchase at Hebron Eye Care. It started with them helping me set up an eye exam appointment despite my limited availability. They were so patient and never seemed annoyed as they found a time and day that worked with my crazy schedule. Closer to my appointment, the nice staff who checked my insurance benefits called to let me know what it wouldn't cover and what to expect for charges so I wouldn't be surprised, before I showed up for my appointment. I was already aware of the info but very much appreciated the heads-up on that. Nobody likes billing surprises! Because of Covid19, they are limiting the number of people that are in the office at the same time to lower contact risk, which they explained when they called me the day before my appointment to go over their safety protocols. These entailed checking in via a phone call from the car, credit card payment over the phone to keep it hands-free. At the door, a temperature check is done and hand sanitizer to use as you go right into the doctor's office, and of course, wearing a mask. The staff was extremely friendly as they greeted me. They make you feel like a real person and not "just a patient"! The doctor had just finished sanitizing the exam room and medical equipment and it smelled Very Sanitized and Clean. All the protocols in place really did make me feel safe! The doctor was very pleasant and thorough. I was impressed with the time she took to not only explain what she was doing throughout the exam process but to answer my questions and concerns. The eyedrops she recommended were even available at the office for a bit less than I've seen at other stores! I did choose some glasses that day and have to commend the Optical Staff. They truly know their stuff! They helped me pick out frames that I felt both complimented my face-shape and coloring. The reception staff even helped lend a professional eye as I debated between two pairs! The glasses took about 2 weeks to make at the lab and arrive, which they did right on time. They notified me when they were ready for pick-up and set up an appointment for me to have them perfectly adjusted! I Love them so much!!! Thank you everyone at Hebron Eye Care for being so caring and professional! I highly recommend Hebron Eye Care to anyone looking for a new practice for all your eye care needs!
3 weeks ago
5
eye doctor's office
I spoke with WANDA today and she was thorough and extremely helpful. There are 6 people in my family and WANDA easliy switched from one patient to another when I asked about different family members and their eye care needs. I've been a customer of Colchester Eye Care for 17.5years! Always terrific service!
1 month ago
5
eye doctor's office
Colchester Eye Care is a very professional and courteous group of doctors and office staff. They went above and beyond and I am so happy to have chosen them. You all rock and I am very pleased. Thanks!
1 month ago
5
eye doctor's office